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Tech Data launches product and customer lifecycle management services

Channel StrategyDistributionManaged Services

Tech Data is hoping its new portfolio will help original equipment manufacturers (OEMs) and solution providers better manage their products and customer lifecycle.

The Clearwater, Fla.-based distributor has unveiled its new Global Lifecycle Management Services, which can manage everything product-related, from design, integration, and installation, to service, support and IT Asset Disposition (ITAD). Available globally now, the solution can also help manage the entire customer ecosystem, including customer acquisition, enablement and revenue-growth services, such as contract renewals and software license compliance.

Tech Data says this service-oriented offering complements its “world-class supply chain competencies to support the technology ecosystem at every step,” according to a Jan. 16 press release.

“Our services portfolio adds a new dimension to distribution,” John O’Shea, senior vice president of Global Lifecycle Management Services in the Americas at Tech Data, says in the release. “Leveraging our unparalleled depth, breadth of expert capabilities and comprehensive end-to-end portfolio, we have designed these services to free up capital from our customers’ businesses so they can apply it to more strategic areas, such as transformation, innovation and customer-facing resources. We call it Capital on Tap—scaling resources up or down based on need—all through one trusted partner.”

In particular, it features integration services, supply chain management services, customer lifecycle management services, and field, depot and support services, such as field engineering, equipment installation, maintenance, repair and many others. Tech Data hopes that OEMs and solution providers can use this end-to-end portfolio of services to “expand their geographic and technology reach, accelerating the adoption of new technology with the confidence that comes from a trusted partnership.”

US-based channel partner Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, says it is excited to see a comprehensive portfolio like this brought to market.

“For the last few years, we have worked closely with Tech Data’s services team, and they’ve partnered with us to help successfully improve our supply chain operations. The launch of this portfolio will present a full slate of product and customer support services to the market, providing customers the ability to focus on their core business while knowing they have the best possible partner to amplify day-to-day support for their products and customers,” explains David Dwyer, vice president of supply chain and operations at SIICA.