Bulk of MSP customers want to consolidate their security tools: Survey

OpenText this week released the findings of its OpenText Cybersecurity 2023 Global Managed Security Survey. 

The survey of over 1,000 Managed Service Providers (MSP) and Managed Security Service Providers (MSSPs) reveals as more businesses experience resource and cost constraints, a majority (86 per cent) of MSPs’ and MSSPs’ customers are outsourcing their security needs to consolidate security tools.

“Staffing issues that have plagued the security industry for years are getting worse due to today’s complex economic environment. As a result, already short-staffed teams must find creative ways to do more with less,” says Geoff Bibby, senior vice president of marketing and strategy at OpenText Cybersecurity.

“With limited time and security resources, simple and effective security must be a priority. MSPs equipped with a comprehensive cyber-resilient portfolio of cloud-based data security and data management solutions are uniquely positioned to help clients gain efficiencies without compromising security.”

Other key survey findings revealed that:

  • An overwhelming majority (88 per cent) of respondents think security and compliance tools are merging.
  • Small-to-medium businesses (SMBs) are most interested in outsourcing data security, infrastructure monitoring, and risk reduction.
  • Eighty-two percent of MSPs and MSSPs report the need for comprehensive, on-demand security as the top reason customers use their service.
  • MSPs and MSSPs cite the biggest challenges facing their customers are cost savings (28 per cent) and the need to simplify security programs (26 per cent). Staffing shortages or reductions and lack of security expertise are also key customer challenges.

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