Cloud-based vendor of intelligent voice assistant (IVA) solutions Mosaicx this week announced both a new service and a new product at the Customer Contact Week (CCW) event in Las Vegas.
MosAIcx Expert is a phone and web-based generative AI solution that the company says answers frequently asked questions in a controlled manner through information derived from a company’s specific data, not the internet.
MosaiCX Advisor is a consulting program that it says “is designed to empower Mosaicx customers to rapidly respond to changes, drive solution optimization and deliver improved customer outcomes.”
Also this week, the company named Matt Whitmer as its chief revenue officer and senior vice president of sales and marketing.
