Avaya’s installed base was ‘ripe for the picking’ last year, but that’s no longer the case, says CEO

There’s no bigger target than Avaya and its 100 million seats in the business communications market, and during the Avaya Engage conference, chief executive officer Jim Chirico wasn’t afraid to admit his executive team had their work cut out trying to stop droves of customers from jumping ship last year prior to announcing a partnership with RingCentral in October.